Refund & Returns Policy
At FortNyte Baits, we manufacture fresh, high-performance specimen carp baits using premium, locally sourced ingredients.
All of our products are perishable bait formulations designed for optimum scent and attraction, specific handling and return rules apply to protect product integrity and safety.
1. 7-Day Cooling-Off Period (ECT Act)
In terms of Section 44 of the South African Electronic Communications and Transactions (ECT) Act, you are entitled to cancel your online purchase within 7 days of delivery for a refund or store credit.
2. Return Eligibility & Product Condition
Because fresh fish bait degrades if exposed to moisture, direct heat, or air, returns under the 7-day cooling-off period are strictly subject to the following conditions:
- Unopened & Sealed: Tub seals, vacuum bags, liquid caps, and outer packaging must remain completely intact and untampered with.
- Unused & Unaltered: The product must not have been handled, mixed, or stored in improper conditions.
- Proof of Purchase: You must provide your order number or valid tax invoice.
Note: Due to health, safety, and freshness considerations, any bait that has been unsealed, opened, or used cannot be returned for a change-of-mind refund.
3. Return Shipping Costs
- Change of Mind / Standard Returns: Under Section 44 of the ECT Act, the customer is responsible for paying the courier charges to ship the sealed items back to FortNyte Baits.
- Incorrect Item / Damaged on Arrival: If we dispatched the wrong item or your parcel arrived damaged, notify us within 48 hours of delivery. FortNyte Baits will arrange and cover the courier collection.
4. Defective or Faulty Goods (CPA Statutory Warranty)
Under Section 56 of the South African Consumer Protection Act (CPA), all products carry an implied warranty against manufacturing defects. If a bait formulation or terminal accessory is defective upon receipt, contact us immediately. Upon inspection and verification, we will repair, replace, or refund the defective item at no extra cost to you.
5. How to Initiate a Return
Inspection & Processing: Once received and inspected, eligible refunds are paid via EFT back to your bank account or payment method (Payfast/Peach) within 10 business days.
Contact Support: Email info@fortnytebaits.co.za or WhatsApp 076 170 0967 within 7 days of delivery.
Provide Details: Include your order number, product name, and photos of the sealed packaging or defect.
Dispatch: Once approved, pack the items securely and dispatch them via courier to our facility address.
Need help?
Contact us at info@fortnytebaits.co.za for questions related to refunds and returns.
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